RETURNS (excluding furniture, lighting & custom orders)

Because all of our pieces are made by hand there will be slight imperfections and variations which make the products uniquely ours. All of the items made at KENOZA HOUSE are inspected for defects before they are shipped out. It is important to us that you are happy with your purchase. If you are not satisfied with your purchase we will work to find you a perfect replacement.

To be eligible for a return, your item must be unused, in the same condition it was received and in the original packaging. Please email us within 14 days of receipt of goods to be issued a return authorization (RA number), please include your order #. Goods must be returned back to our studio within 14 days of receiving the RA number to be eligible for exchange or store credit. Items received without the RA number or outside the 14-day window will be refused and/or returned to sender at the customer’s expense. Buyer is responsible for return shipping costs to our studio. KENOZA HOUSE is not responsible for any damage or loss that occurs when return shipping so please pack the items well and use a trusted carrier for shipping.

• We accept returns for exchange or store credit within 14 days of purchasing. Because we make each piece to order we regret we cannot offer refunds.

• Shipping charges are non refundable.

• We do not accept returns on furniture, lighting, special or custom orders and gift certificates. These items are all final sale, non-returnable, non-refundable.

HOW TO MAKE A RETURN

• Verify that your order qualifies for a return then, email us along with your order # to receive an RA number. We will respond within 2 business days if your order qualifies for a return.

• Write the RA# on the exterior of the box, and enclose the receipt or other proof of payment inside.

• Pack item(s) carefully making sure they cannot move within the box and that there is plenty of cushioning. Ship using a trusted carrier and we suggest insuring all items over $100. Items must be received within 14 days of the RA issue date. Items that arrive damaged, without original packaging or previously used will void the RA - we reserve the right to deny any returns that we feel do not meet our criteria for exchange.

• You will receive an email with confirmation of your return and instructions to redeem your credit on our website, or a new tracking number for exchanged items. Store credit is valid for one year from issue date.

EXCHANGES

All items are unique and made carefully by hand. If you are not satisfied with your purchase, an exchange of equal value can be arranged. Please let us know within 24 hours after receiving your package. Return shipment should be arranged within 1 week and is the responsibility of the buyer. Please email us with your order #.