PAYMENT OPTIONS

We accept all major credit cards.

DOMESTIC SHIPPING

Though we do have some stock in the studio, most items are made to order. Please allow 4 weeks to ship unless otherwise noted. Larger orders may take longer. If your order will take longer than 4 weeks we will send you an email providing an estimated ship date. Please note that some items (for example, lamps) include special production times in their descriptions.

We ship all of our products within the Continental United States from our studio in Kenoza Lake, NY via UPS Ground or USPS. Once your order is shipped we will provide you with a tracking number via email. All orders ship Monday through Friday.

INTERNATIONAL SHIPPING

Please contact us for orders shipping outside of the United States. Most often the best shipping option is USPS and charges will be calculated and quoted to you. Shipments usually take from 1-3 weeks depending on the speed of your local post and customs office. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information.

• If expedited shipping is required we will contact alternative carriers (i.e. UPS, FEDEX) for quotes.

• KENOZA HOUSE is not responsible for lost or stolen packages. KENOZA HOUSE will not be held accountable for additional shipping charges incurred if packages are returned to us due to customer absence, errors in shipping addresses or package refusal.

CANCELLATIONS

Cancellations must be made within 24 hours of placing an order. Please email us and include your order #.

DAMAGED ITEMS

If your order arrives damaged in shipment, please email us a photo of the damage, along with your order #, within 2 days of receiving and keep the item and the packaging until notified. We will handle the claim with UPS or USPS and send a replacement to you free of charge as soon as possible.

CERAMIC CARE

Our ceramics are handcrafted from durable, high quality stoneware.  Our glazes are food safe and lead free. Our ceramic stoneware pieces are dishwasher, microwave and oven safe except where noted in their descriptions. Although all of our pieces are dishwasher safe, hand washing will prolong the life cycle of your pottery. Dirt, stains, and metal marks from silverware (due to the ceramic being harder than the metal) particularly on our matte and semi-matte glazes, can be removed with Bar Keeper’s Friend, Mr. Clean Magic Eraser, or baking soda mixed with a bit of warm water. Do not expose the wares to dramatic shifts in temperature – e.g. do not put hot from the oven pieces into the refrigerator or from the freezer into a hot oven - allow for gradual change in temperature. Do not place over an open flame.

LIGHTING CARE

All of our lighting is made using UL listed parts. We note recommended wattage for each lamp. Please do not exceed this wattage.

*prices of our products are subject to change without notice